Do you have a problem connection or
staying connected? Check the problems below to see if
you are experiencing one of these problems.
Busy Signal/No Answer
a Busy Signal Between 5 PM - 12 AM
Our peak hours are from 5 PM to 12 AM. During this
time, you may experience some difficulty connecting.
that the access number correct. If in doubt please
call our help desk. Frequent
Reduce the Port Speed of Your Modem to stabilize the
connection. If you are inexperienced in this, please
call our help desk.
line clarity by calling the phone company.
Cord to Close to an Electrical Cable
Make sure phone lines and electrical chords are not
tangled. Use shorter phone chords.
Improper configuration can affect most problems.
Many connectivity problems are a result of improper
connectivity settings. If unsure of how to configure
your dial-up networking or modem, please contact our
Make sure your user name and password are typed
correctly, these are case sensitive, using small
letters and no spaces.
know my user name is correct
Call the help desk to verify the spelling of your
user name and password
Sometimes the telephone cord between the modem and
the wall becomes damaged and needs replacing.
Sometimes modems are affected by static charges,
or power surges. If you think this may be the
problem, LogOn has a service center on premises
which can analyze this for you.
cable between the modem and wall is not properly
connected. Most modems have two jacks, which are
labeled. The line jack is for the phone line running
to the wall. A phone may be connected to the phone
If unsure of how to check your internet settings,
please call our help desk for assistance.