Solving
Email Problems
Please select the e-mail program you are
using from the list below.
If you are not sure what e-mail program you are using,
open your e-mail program, click Help from the menu bar,
and choose About. This will display the program name and
version number that you are using.
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New updates - We have recently updated our mail server to
require authentication to send mail. Click on the email
client below to view the steps to making the necessary
changes. This does not affect web mail.
Outlook
Express
MS
Outlook
Netscape
Solving
Email Problems
Outlook Express 4.0
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| 1.
An unknown error has occurred while attempting to
receive mail. Please check your account settings. |
- This
error message can occur if there is not
enough free disk space to download your
e-mail.
- To
resolve this issue, try increasing the
amount of free space on your hard disk
drive by removing any unnecessary files
or unused programs. Then try and
retrieve your mail.
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| 2
Password supplied for user is
incorrect. Please enter a new password. |
- This
error can be a result of an incorrect
user name and/or password. User names
are usually case sensitive and you may
need to use all lower case letters.
If you need assistance after trying this
please call our help desk for further
assistance.
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| 3.
Error 501 Invalid Domain |
- This
error sometimes occurs when
attempting to send e-mail with
Internet Mail or Outlook
Express.
- Call
our help desk to check your
TCP/IP Settings which may be
affecting the sending or
receiving of email.
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Solving
Email Problems
Outlook Express 5.0
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| 1.
An
unknown error has occurred while attempting
to receive mail.
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- This
error message can occur if there
is not enough free disk space to
download your e-mail.
- Try
increasing the amount of free
space on your hard disk drive by
removing unnecessary files or
unused programs. Then try
to retrieve your mail again.
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2.
Password supplied for user is
incorrect. Please enter a new
password.
|
- This
error can be a result of an
incorrect user name and/or
password. User names are usually
case sensitive and you may need
to use all lower case letters.
If you need assistance after
trying this please call our help
desk for further assistance.
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| 3.
Error 501 Invalid Domain |
- This
error sometimes occurs when
attempting to send e-mail with
Internet Mail or Outlook
Express.
- Call
our help desk to check your
TCP/IP Settings which may be
affecting the sending or
receiving of email.
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| 4.
Error
550 Relaying Denied |
- This
error occurs when an
e-mail address is trying
to send e-mail through
the wrong SMTP server.
- Check
your E-Mail Settings
- Click
on Tools, then Accounts,
highlight your email
account and select
properties. Select the
server tab and make sure
the outgoing and
incoming server is
lcs.net
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Solving
Email Problems
Netscape Communicator 4.0
1.
Unable to Locate the Server lcs.net. The server does not
have a DNS entry. Check the server name and try again.
This error could indicate
incorrect e-mail settings.
To
correct this error:
1. Open Netscape Communicator.
2. On the Edit menu, click Preferences.
3. Make sure the incoming and outgoing servers show
to be lcs.net
2.
Password supplied for user is incorrect. Please enter a
new password.
This error
can be a result of an incorrect user name and/or password.
Remember user names and passwords are case sensitive.
If this still doesn't work, call our help desk for
assistance.
To
check the correct settings for communicator
- Open
Netscape Communicator.
- On
the Edit menu, click Preferences
- Open
Mail & Groups by clicking the little plus sign to
the left of it. Click Identity . Make sure
the fields are correct using the correct information.
- Click
Mail Server . These fields should already be filled
but if not,
make sure the outgoing and incoming servers say
lcs.net
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Solving
Email Problems
Netscape Communicator
4.6
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1.
Netscape is Unable to Locate the Server
lcs.net. The server does not have a DNS
entry. Check the server name and try again.
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| This
error could indicate incorrect e-mail
settings.
To
correct this error:
1. Open Netscape Communicator.
2. On the Edit menu, click Preferences.
3. Open Mail & Newsgroups
4. Open Mail Servers
3. Make sure the incoming and outgoing
servers show to be lcs.net and the user name
is correct
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2. Password supplied for user is
incorrect. Please enter a new password.
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| This
error can be a result of an incorrect user
name and/or password. Remember user names
and passwords are case sensitive. If
this still doesn't work, call our help desk
for assistance. |
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