Email Problems

Solving Email Problems

Please select the e-mail program you are using from the list below.

If you are not sure what e-mail program you are using, open your e-mail program, click Help from the menu bar, and choose About. This will display the program name and version number that you are using.


New updates - We have recently updated our mail server to require authentication to send mail. Click on the email client below to view the steps to making the necessary changes. This does not affect web mail. 

Outlook Express          MS Outlook             Netscape

Solving Email Problems
Outlook Express 4.0
 
1. An unknown error has occurred while attempting to receive mail. Please check your account settings.
  • This error message can occur if there is not enough free disk space to download your e-mail.
  • To resolve this issue, try increasing the amount of free space on your hard disk drive by removing any unnecessary files or unused programs. Then try and retrieve your mail.
2  Password supplied for user is incorrect. Please enter a new password.
  • This error can be a result of an incorrect user name and/or password. User names are usually case sensitive and you may need to use all lower case letters.  If you need assistance after trying this please call our help desk for further assistance.
3. Error 501 Invalid Domain
  • This error sometimes occurs when attempting to send e-mail with Internet Mail or Outlook Express.
  • Call our help desk to check your TCP/IP Settings which may be affecting the sending or receiving of email. 

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Solving Email Problems
Outlook Express 5.0
1. An unknown error has occurred while attempting to receive mail.
  • This error message can occur if there is not enough free disk space to download your e-mail.
  • Try increasing the amount of free space on your hard disk drive by removing unnecessary files or unused programs. Then try  to retrieve your mail again.


2.  Password supplied for user is incorrect. Please enter a new password.
  • This error can be a result of an incorrect user name and/or password. User names are usually case sensitive and you may need to use all lower case letters.  If you need assistance after trying this please call our help desk for further assistance.
3. Error 501 Invalid Domain
  • This error sometimes occurs when attempting to send e-mail with Internet Mail or Outlook Express.
  • Call our help desk to check your TCP/IP Settings which may be affecting the sending or receiving of email. 
4. Error 550 Relaying Denied
  • This error occurs when an e-mail address is trying to send e-mail through the wrong SMTP server.
  • Check your E-Mail Settings
  • Click on Tools, then Accounts, highlight your email account and select properties. Select the server tab and make sure the outgoing and incoming server is lcs.net

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Solving Email Problems
Netscape Communicator 4.0


1. Unable to Locate the Server lcs.net. The server does not have a DNS entry. Check the server name and try again.

This error could indicate incorrect e-mail settings.

To correct this error:
1. Open Netscape Communicator.
2. On the Edit menu, click Preferences.
3.  Make sure the incoming and outgoing servers show to be lcs.net

2.  Password supplied for user is incorrect. Please enter a new password.

This error can be a result of an incorrect user name and/or password. Remember user names and passwords are case sensitive.  If this still doesn't work, call our help desk for assistance. 

To check the correct settings for communicator

  • Open Netscape Communicator. 
  • On the Edit menu, click Preferences
  • Open Mail & Groups by clicking the little plus sign to the left of it.  Click Identity .  Make sure  the fields are correct using the correct information.
  • Click Mail Server . These fields should already be filled  but if not,  make sure the outgoing and incoming servers say lcs.net

 

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Solving Email Problems
Netscape Communicator 4.6
1. Netscape is Unable to Locate the Server lcs.net. The server does not have a DNS entry. Check the server name and try again.
This error could indicate incorrect e-mail settings.

To correct this error:
1. Open Netscape Communicator.
2. On the Edit menu, click Preferences.
3. Open Mail & Newsgroups
4. Open Mail Servers
3.  Make sure the incoming and outgoing servers show to be lcs.net and the user name is correct

2.  Password supplied for user is incorrect. Please enter a new password.
This error can be a result of an incorrect user name and/or password. Remember user names and passwords are case sensitive.  If this still doesn't work, call our help desk for assistance.

 

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